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I have been warned by a dealer that if i fail t take my bike in for service and decide to change my oil myself and bypass the first service that it may cause headaches in the future if something goes wrong, seems annoying to me considering that in the first service they mostly just change the oil and charge 300$.
 

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That dealer is blowing smoke up your ass. (no offense) They cannot tell you where to do your service or what parts to use and negate you warranty if you dont. Theyare violating federal law by doing this.

Do the oil change and first check yourself. Just document it and keep your reciepts for you parts.
 

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catch 22............if there is only one dealer, as an option to take your bike to, when warranty work has to be performed..... that dealer, can make your repair experience a living hell. (kinda like pissing off the chef, prior to ordering the meal)

Not saying its right..... but this is the real world, and if bike mechanics are anything like car mechanics....look out.

Ive worked around and have friends who work in the car industry, and they can be some of the biggest baby/primadonnas around.
 

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Lemme guess is this the friendly folks at BH? :mad:

Stacked,

I would contact another dealer, there are many in the area to choose from and in my opinion many are more interested in staying in business and creating happy customers.

Red
 

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bobspapa said:
................... if bike mechanics are anything like car mechanics....look out.

I've worked around and have friends who work in the car industry, and they can be some of the biggest baby/primadonnas around.

::) Oh Boy...this could be fun ! ::)


[laugh]
 

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Bad Dog said:
::) Oh Boy...this could be fun ! ::)


[laugh]
not all ;D

I have a good friend who does brake/ suspension work on GM cars...... the guy thinks of himself as a doctor.... and pretty much hand picks his daily work (he's good, and I've personally seen him flag 40 hours in one day), so the service manager lets him act like a spoiled baby. The BMW dearship I worked at last.... had the biggest babys working for them. My friend who owns a beemer, takers hers in for service, over the hill, because of it.

Just say'n ;)
 

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bobspapa said:
not all ;D

I have a good friend who does brake/ suspension work on GM cars...... the guy thinks of himself as a doctor.... and pretty much hand picks his daily work (he's good, and I've personally seen him flag 40 hours in one day), so the service manager lets him act like a spoiled baby. The BMW dearship I worked at last.... had the biggest babys working for them. My friend who owns a beemer, takers hers in for service, over the hill, because of it.

Just say'n ;)
And exactly whats wrong with that? I spent more than 20 years as a professional auto technician, and one of the biggest reasons I left was the fact that the general public has no idea what the skill level and experience that a Senior Technician has, nor how much we've spent on tools, training and the like. No, they prefer to try and screw us down in our labor rates and our time, which is basically all we have to sell. They think that we are just the "local grease monkey" and that anyone who can but a set of sockets can do our job. As an example if you go to the Doctor he checks you out and finds nothing wrong, do you get that for free? Hell no, but if I look at your car and find nothing wrong or your intermittant or random problem doesnt occur, you expect it for free. Guess what, not in my world. Especially if youve had a history at my shop with pissing and moaning over price or whatever.

I was extremely proud of the qualifications and skills I had. But the fact of the matter is my yearly net went from in the 80s to just about 50k last year. Its not that the industry is slow, there are cars out there that need fixing. Its just the fact that the customer knows that if they stand in the service drive and throw a ****ing hissy cat fit that they will get their way at the expense of screwing the poor technician who has to go back and fix their car for free. It doesnt hurt that dealership, they will make it up in another area.

So before you think that we are a bunch of prima donnas , take a look at the sports figures, celebrities and politicians that we as a society idolize. I say to you its a crock. Pay them what they are worth, in a sense your are trusting yourself in my skill as a professional. I will give you the best I have.

Sorry to rant on BP but you strike a nerve with the "prima donna" quote.
 

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Ducman851, you know I love you pal but I ain't buying this load of hooey. You are the exception and not the rule. My coworker didn't replace a belt in a timley manner. He ruined his oil pump and the Audi authorized mechanics told him he needed to spend eight grand on a new engine. The Audi mechanics were lazy in their diagnosis and cavalier about what the true cost would be to this 21 year old kid. He ended up taking it to a guy who knows a guy who knows a guy. His car's running like a dream for about $2500. I've been doing everything in my power to put my service experiences at LaBrea Chrystler out of my memory. Santa Monica Volkswagen seem to do a good job for a mere 200% of what each job is worth. What's worst about big factory authorized shops is that management keeps the customer FAR AWAY from the technicians. With no communication there's no trust in the mechanic and his apparently arbitrary decisions. With no interaction with the customer the mechanic just sees filthy cars and becomes desensitised to what poor slob is driving it. He also doesn't hear the complaint directly from the driver. Fixing cars and bikes is tough! I wouldn't do it and not because I like clean hands. There are a lot of unscrupulous people out there trying to take advantage on both sides. Still, vehicle repair is a customer service industry where people expect to get what they pay for. You gotta either suck it up or get out. Ducman has chosen option #2 and I respect the hell outta him for trying something totally new.

-Dan
 

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Dont get me wrong Dan, for every good example I can state, there will be many bad examples out there. The industry as a whole has allowed ourselves to be shot in the ass, by alllowing that type of conduct to go on unmonitored or policed. I just sumbit that not every technician or mechanic out there is like that, there are many good ones as your freind found out.
 

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I'm not pick'n on mechanics.... the good ones are few and far between (non parts changers)
The guys who school themselves are like surgeons, and I do think people should pay for those skills.

but....
having worked in the auto industry in the past... I know how the system works, and how some people within the system can manipulate it, just to **** a customer. Ive seen people put off warranty work, cuz the customer pay, pays more.... I've seen dealers **** a warranty customer, just because the guy bought the car from another dealer.... I've seen mechanics pre-break parts, to flag more hours....

There are primadonnas in all industries.... I see then in the line of work I do now. (I just had a meeting with one :D)
 

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Red Baron said:
Lemme guess is this the friendly folks at BH? :mad:
Ok, Ill defend I went to BH to take my bike in for an oil change and I was told by the service manger just to do my oil change by myself and they kindly went and got me all the products to change the oil in my bike.
I know some of you have had a bad experience at BH but i have nothing but praise.
Gibbs
 

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Yeah I like BH for service and ONLY for service. Tom the service mgr. is a total mechanic-nerd and I trust him. I also trust their prices to be too high and their sales force to aloof a$$holes.

-Dan
 

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Discussion Starter #13
this query was actually in regards to my triumph, but i had the same experience at bh. i had changed my oil myself and ended up bringing it in for the first service to "protect" myself in case i had any issues with the bike. The same concern was recently raised when brought up at otd motorsports. Im just tired of paying 300$ for a first service which basically constitutes an oil change, chain maintenance <which bh ducati forgot to do>, and "looking over the bike." I had a fine experience with tom at bh as well, although at 385$ felt a bit ripped off considering the chain was not addressed and proitalia quoted 275$
 

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Discussion Starter #14
So the guy at long beach bmw said the same thing <annoying> that its good to have the first service and possibly the second done at the dealer so if anything happens that bmw wont be able to say that it wont cover because of yada yada. I really dont feel like paying these people 300 to basically change my oil.
 

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so then quit complaining and asking questions and just go ahead and change it [cheeky]
 

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bring it on over.. i'll change it for $150. [cheeky]
 

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I'll rent out my oil funnel & drain pan for $20/day.

-Dan


(yes, the pair only cost $15)
 

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I'll rent mine for $19.00 ;D
 

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bobspapa said:
I'll rent mine for $19.00 ;D
Does that include delivery and pick up?
 
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