I'm pretty sure I would have had to deny the shipment, but like I said, I don't think it's worth the hassle. If the damage was greater then hell yeah I would have.Gil said:congrats man [thumbsup] nice looking monster. that sucks about the paint though, have the shipping company pay for that shiznits
I sent them an email, very nice tone and professional. Hopefully they'll cover the damage, if not.........oh well, water under the bridge.Ducatibilt said:You don't have have to deny the shipment for them to pay for the damages. Hopefully you noted the damage on the freight bill. Then just call the freight company and give them the freight bill # and they will open a case. Mention that you have pictures of the way the bike was loaded and the damage.
My company does a lot of shipping and receiving and deals with this all the time. Usually the sticking point is whether the damage was noted on the freight bill. We have had them pay for repainting damaged items for the same reasons.
Might be worth the effort to make the phone call.
I don't approve of it either. I usually use Forward Air and have no problems, but it wasn't up to me in this case.desmodevil said:Shadowchaser would NOT approve of that shipping!!
congrats though! what ya gonna do paint wise?
regardless, it's good that you filed a claim. iirc, shipping companies are REQUIRED to offer a certain level of insurance, with optional insurance above a certain amount per pound or claim or whatever.BMiller said:I don't approve of it either. I usually use Forward Air and have no problems, but it wasn't up to me in this case.
I'm going to do the tank in a Candy White and have the wheels powdercoated to match. [thumbsup]
Forward Air provides steel crates specifically made for bikes too. I used Manning Transfer, Inc.simonster said:regardless, it's good that you filed a claim. iirc, shipping companies are REQUIRED to offer a certain level of insurance, with optional insurance above a certain amount per pound or claim or whatever.
even if you're having the bike redone, whatever they give you can go toward reducing your costs...
what's the name of the company that you used? i gotta remember not to use them in the future. i'm not really a fan of forward air either, since they require a crate. i'd like to use one of those bike-specific companies with special bike trailers with pre-built slots/crates that bikes can be strapped into.