Before posting your tech related question, please read and/or provide the information below so that we can help you more quickly. There are a handful of knowledgeable Ducatisti here who freely contribute tech advice and having the extra info in the initial post can speed response as well as make "helping out" easier for those helping.
- have you also posted to other forums? (please mention which ones)
- ONLY post to Tech, please do not shotgun multiple DML forums with same question.
- In subject, please say the system you need help with, not just "I NEED HELP!!!". Examples: "01M900 runs roughly" or "S2R800 won't start"
- Be sure to say model and year of your bike. It would also help the rest of us if you reminded us that your bike is injected or carbureted.
- Mention if your bike is in warranty.
- Also indicate the situation and your experience level... are you simply trying to learn more about your bike? Are you trying to assess whether to attempt the repair yourself? Are you trying to learn more about your bike so when the repair facility says __________ is wrong, you will understand? Are you willing to let a repair facility have the bike for a while to figure it out or are you the type of self reliant person who will fix it, PAY for it, and quickly get back to normal? (or something in between?)
The above questions (especially the last one) will dramatically affect who answers the question, how much effort is put into the answer, as well as the perspective the reply is geared towards. A lot of Tech topics (in my not always humble opinion) could/should be answered with "take it to the dealer and let them sort it out".
DO understand that I personally am the "self reliant person who will fix it, PAY for it, and quickly get back to normal". I have observed instances when the system behind "Ducati Waranty" works against customers, but if you're in warranty, you should stop by the dealer and ask them to rate the problem and ask for their opinion if it should be repaired sooner, later, warranty, do it at home, etc. The motorcycle industry is very busy; it is hard to retain good employees, it is hard to maintain inventory on products at times due to small production runs. Sometimes dealers have a mandated official response to questions asked of them (even on warranty issues). Try to keep this in mind if your shop isn't able to provide the most ideal customer service.
I'm pretty busy with ca cycleworks so please take my sometimes too-brief and too-factual responses at face value. I try not to be curt or brusque, just trying to quickly answer the question best I can based on my experience.
Thanks!!
Chris
- have you also posted to other forums? (please mention which ones)
- ONLY post to Tech, please do not shotgun multiple DML forums with same question.
- In subject, please say the system you need help with, not just "I NEED HELP!!!". Examples: "01M900 runs roughly" or "S2R800 won't start"
- Be sure to say model and year of your bike. It would also help the rest of us if you reminded us that your bike is injected or carbureted.
- Mention if your bike is in warranty.
- Also indicate the situation and your experience level... are you simply trying to learn more about your bike? Are you trying to assess whether to attempt the repair yourself? Are you trying to learn more about your bike so when the repair facility says __________ is wrong, you will understand? Are you willing to let a repair facility have the bike for a while to figure it out or are you the type of self reliant person who will fix it, PAY for it, and quickly get back to normal? (or something in between?)
The above questions (especially the last one) will dramatically affect who answers the question, how much effort is put into the answer, as well as the perspective the reply is geared towards. A lot of Tech topics (in my not always humble opinion) could/should be answered with "take it to the dealer and let them sort it out".
DO understand that I personally am the "self reliant person who will fix it, PAY for it, and quickly get back to normal". I have observed instances when the system behind "Ducati Waranty" works against customers, but if you're in warranty, you should stop by the dealer and ask them to rate the problem and ask for their opinion if it should be repaired sooner, later, warranty, do it at home, etc. The motorcycle industry is very busy; it is hard to retain good employees, it is hard to maintain inventory on products at times due to small production runs. Sometimes dealers have a mandated official response to questions asked of them (even on warranty issues). Try to keep this in mind if your shop isn't able to provide the most ideal customer service.
I'm pretty busy with ca cycleworks so please take my sometimes too-brief and too-factual responses at face value. I try not to be curt or brusque, just trying to quickly answer the question best I can based on my experience.
Thanks!!
Chris
