not so good
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Yeah, it's covered under warranty. But it costs me money to get her to the shop. And, at least with the shop in Houston, it takes forever to get anything done (2+ weeks for the clutch slave cylinbder and 3+ weeks this time), never go over the details of the work done, and never let me know what's going on. The only info I get is by hounding them and calling every other day to see what's up. I originally bought her in Austin and those guys are the best. Even when busy they'll go over the details and let me ask questions about the issue and any possible causes and actually call me when things have arrived or are done. Hate to sound so bitter but......I AM!
G
Guest
·My condolences...and yes if you were banging the heck out of the gearbox and clutch with a low or leaky slave issue it is possible that the integrity of the clutch assembly was compromised.
Speaking of integrity it doesn't sound like your dealer was doing a good job of maintaining any either.
If I notice, or even think I notice any changes in noise or control function on a 2 wheeled machine I shut it down and go into diagnostic mode...catastrophics in a 4 wheeled vehicle aren't the same as those on a 2 wheeled one.....as you have evidently realized
for me riding is in large measure an instinctual and intuitive exercise...about other drivers, about how my machine is doing/sounding/feeling etc etc.
In the final analysis you are the one that is ultimately responsible for your own safety,,,,because you are the one that pays the price if things go bad...ride safe
Speaking of integrity it doesn't sound like your dealer was doing a good job of maintaining any either.
If I notice, or even think I notice any changes in noise or control function on a 2 wheeled machine I shut it down and go into diagnostic mode...catastrophics in a 4 wheeled vehicle aren't the same as those on a 2 wheeled one.....as you have evidently realized
for me riding is in large measure an instinctual and intuitive exercise...about other drivers, about how my machine is doing/sounding/feeling etc etc.
In the final analysis you are the one that is ultimately responsible for your own safety,,,,because you are the one that pays the price if things go bad...ride safe
Joined
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3,677 Posts
Sorry to hear about your troubles. Many of us have ridden our Monsters for years with no problems at all.
I was going to ask why you didn't pull in the clutch when the rear wheel locked, but that wouldn't have helped in your case, would it?
I've only had one experience with locking a rear wheel at speed. That was when I had a DT-175 I had recently rebuilt and the engine seized as I was getting off of the freeway. It probably only took me about 0.25 second to get the clutch in, but it sure seemed like a long time before the rear tire was rolling again. After it cooled down, that bike started and ran just fine for many months until I sold it.
Hopefully, once your bike is all fixed, you'll get over this and once more love your Monster.
I was going to ask why you didn't pull in the clutch when the rear wheel locked, but that wouldn't have helped in your case, would it?
I've only had one experience with locking a rear wheel at speed. That was when I had a DT-175 I had recently rebuilt and the engine seized as I was getting off of the freeway. It probably only took me about 0.25 second to get the clutch in, but it sure seemed like a long time before the rear tire was rolling again. After it cooled down, that bike started and ran just fine for many months until I sold it.
Hopefully, once your bike is all fixed, you'll get over this and once more love your Monster.
G
Guest
·As I understand it, the Ducati warranty should cover transportation (up to a certain distance) to a shop.
Sounds to me like you are blaming the bike and Ducati for something that is your dealer/mechanics responsibility. Not that it is any excuse. It's unfortunate that you had problems in the first place, but it doesn't sound like the shop handled it very well.
Consider learning to do the basic stuff (oil changes mostly) and when it comes time for the major service, take it up to the dealer in Austin (or another local one if there are any). You'd be surprised at the number of people that cart their monster's 1-200 miles to get it worked on at a decent shop.
Sounds to me like you are blaming the bike and Ducati for something that is your dealer/mechanics responsibility. Not that it is any excuse. It's unfortunate that you had problems in the first place, but it doesn't sound like the shop handled it very well.
Consider learning to do the basic stuff (oil changes mostly) and when it comes time for the major service, take it up to the dealer in Austin (or another local one if there are any). You'd be surprised at the number of people that cart their monster's 1-200 miles to get it worked on at a decent shop.
I came across this Canadian recall...
1993-2002 Ducati motorcycles
Problem:
Clutch control could jam, causing a crash.
Models:
1,300 model 600, 750, 748, 916, 996, 888, 998, 906, 907, 851, ST2, ST4, Paso, MSFOG, M62OD, 955SP, and 900 motorcycles.
What to do:
Have dealer replace clutch slave cylinder (actuated by fluid from master cylinder).
1993-2002 Ducati motorcycles
Problem:
Clutch control could jam, causing a crash.
Models:
1,300 model 600, 750, 748, 916, 996, 888, 998, 906, 907, 851, ST2, ST4, Paso, MSFOG, M62OD, 955SP, and 900 motorcycles.
What to do:
Have dealer replace clutch slave cylinder (actuated by fluid from master cylinder).
Joined
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3,178 Posts
well, what they do for the recall is drill a hole in the clutch slave cylinder, allowing it to vent brake oil should the seal fail. as they were manufactured, there is another seal on the push rod itself and the setup would cause hydraulic lock if the clutch slave piston seal failed.
i went to check the one on our (at the time) 600 mile MH900e and the clutch slave had already failed, so i fitted a Yoyodyne clutch slave cylinder.
chris
i went to check the one on our (at the time) 600 mile MH900e and the clutch slave had already failed, so i fitted a Yoyodyne clutch slave cylinder.
chrisTowing- I'm not sure how this works. The first time, when the clutch slave cylinder failed and the bike was undriveable, I called the Austin shop and they set it up where I would be reimbursed for towing. This time around, I called both the Hou and Aus shops and both claimed that towing wasn't included in the warranty. [smiley=huh.gif]
I agree that the problems are more the service shop's fault than the bike's. However the shops are still Ducati dealers and therefore a reflection upon the company. I like the shop in Aus a lot but even when I mentioned I had problems with the clutch and that I read up about the clutch slave cylinder problem on the internet they acted like they had no idea what I was talking about.
The shop I use in Hou is Eximport. And my main beef with them, for instance, is when I went to pick up my bike yesterday they just handed me the keys and that's it. I was walking out when I realized I was crazy for not asking what was done to my bike. Getting these guys to talk to me in person or on the phone is like pulling teeth. I finally got some answers but it was in passing like I'm a nuisance and they're just trying to get rid of me.
Thanks everyone for letting me vent. I will give my Monster another chance because once I got her back I started to remember the good times. Never thought owning a bike was so much like having a girlfriend.
I agree that the problems are more the service shop's fault than the bike's. However the shops are still Ducati dealers and therefore a reflection upon the company. I like the shop in Aus a lot but even when I mentioned I had problems with the clutch and that I read up about the clutch slave cylinder problem on the internet they acted like they had no idea what I was talking about.
The shop I use in Hou is Eximport. And my main beef with them, for instance, is when I went to pick up my bike yesterday they just handed me the keys and that's it. I was walking out when I realized I was crazy for not asking what was done to my bike. Getting these guys to talk to me in person or on the phone is like pulling teeth. I finally got some answers but it was in passing like I'm a nuisance and they're just trying to get rid of me.
Thanks everyone for letting me vent. I will give my Monster another chance because once I got her back I started to remember the good times. Never thought owning a bike was so much like having a girlfriend.
Joined
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3,178 Posts
hi Biggie,
long time enthusiasts and fanatics like me are sad about the situation. edit: so we ignore this and instead focus on what makes us so happy about the bikes we love, Ducati.
unfortunately, this is not to make their customers angry and treat them like morons... i think this is more a factor of the litigious environment fostered in the USA. Ducati SpA carefully regulates to Ducati NA about what problems are "official". any other problem simply does not exist. DNA tells their dealers this and then it goes to the customer. it is sorry, but the situation was pointed out to me by a ducati dealership owner who's now a friend. we often talk about customer service issues and they're simply not allowed to be honest with customers about common, known, and well documented problems with our beloved brand.
long time enthusiasts and fanatics like me are sad about the situation. edit: so we ignore this and instead focus on what makes us so happy about the bikes we love, Ducati.
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