unfortunately, this is not to make their customers angry and treat them like morons... i think this is more a factor of the litigious environment fostered in the USA. Ducati SpA carefully regulates to Ducati NA about what problems are "official". any other problem simply does not exist. DNA tells their dealers this and then it goes to the customer. it is sorry, but the situation was pointed out to me by a ducati dealership owner who's now a friend. we often talk about customer service issues and they're simply not allowed to be honest with customers about common, known, and well documented problems with our beloved brand.I like the shop in Aus a lot but even when I mentioned I had problems with the clutch and that I read up about the clutch slave cylinder problem on the internet they acted like they had no idea what I was talking about.
Thanks everyone for letting me vent.