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Discussion Starter #1
please add your comments/experiences/opinions on the local ducati dealers.

feel free to post about sales, service, showroom, inventory ....

be honest, but try to keep the blatant bashing to a minimum.
 

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Well I can comment on my Buying Experience with Myers Motorcycles in Ashville.

http://www.myersmotorcycles.com/

They were very nice, and easy to talk to on the phone. Sales guys where great with questions, though at times I felt that I could find the answer faster on the internet on some things, and get better detail that way. The delivery of the bike was short and sweet...They went over a couple of things, and that was it... I was there maybe 30 mins signing paper work.

The showroom was a bit tight. They are small, and there showroom was packed. The walls where outlined in gear, and bikes where so tightly packed in this place that you could not walk between them...kind of sucked...but as stated the building is small.

I would have no problem recomending them to anyone else in that area who would be looking for a Ducati....Great People for sure. [thumbsup]
 

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Take with a grain of salt....

Barnett's:
Dropped off my bike for 6000 mile check up. Took them 3 weeks to look at it, the entire time pushing back the day that they were saying it should back to me. Lied to me when I dropped it off (minor lie, namely that changing my preload wouldn't help my bike's clearance). That, and $5 for a thumb screw means I avoid them as much as possible.

Mattison, Madison... however it's spelled
Every time i deal with them I leave the encounter irritated. The latest was their reply of when they could work on my bike ("Drop it off and we'll get to it when we get to it"). Watched a customer storm out ater being insulted by the sales rep. Supposedly they screwed over a friend of mine on an Aprilia by jacking up the price that they agreed to when he came in to sign the paperwork. They also seem confused when I asked in the past if they do Shim exchanges.

Team Powersport
I have no problems with them really, but i mention them because supposedly they installed my front wheel incorrectly when they did a tire change. I didn't know until I went to Ducati of Richmond and they mentioned it, so it most likely was a minor fluke/oversight and nothing minor.


Either way, aside from tire changes, which I'm willing to let the local Japanese shops handle, I go to Richmond for my work. Like I said, take it with a grain of salt. I don't know of anyone that actually likes the Raleigh Ducati shops, so i've got a lot of support for being bitter and preferring the shops 3~4 hours away.
 

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As for Service...

I have gone to BMW-Ducati of Charlotte on 2 occasions. Each a very pleasant experience.  I had both my 600 and 6000 mile service done by them, and had some warrantee work done.

http://www.bmw-ducati.com

The 600 mile service was scheduled and performed while I waited. I could not ask for better service since I had an hour and half drive there and hour and half drive back and they dropped what they were doing to accommodate me and my time frame.

The warrantee work and 6000 mile service was done at the same time. I had the Cush Drive replaced on my bike, and they anticipated on getting me a new swing arm assembly as well. Told me it would be done by Tuesday (dropped it off Saturday and they are closed Sunday and Monday). To me that was Awesome in itself…and then they nocked off some bucks off a T-Shirt…

Showroom there is nice, and you can sit on any bike that’s not already sold!!!  So that’s pretty neat as well.
 

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Discussion Starter #5
BMW-Ducati of Charlotte:

I bought my bike there (used). I test rode a 900 on a friday, called to put a deposit down on a tuesdau, but the bike had sold by saturday. They put me on a list to call if they got any more used monsters in on trade. I had a call within a week, stating that they'd have 02 750S (which i bought). I went down, did another test ride and bought the bike. It had a base gasket leak, and 2 weeks left on warranty ... so they went ahead and filed the warranty paperwork, but scheduled me to come for service a few weeks later. they wanted to make sure it was covered.

I've had 2 services there and i completely trust them. they've always done an excellent job. In my opinion this is THE place that i measure all my ducati service/purchase related situations against. I have driven there for service even with barnett's and matison right around the corner.


Barnett's

I had my 6K service there, for a fair price. i was a bit sketched out by them asking if i wanted the valve-check or not. they said they rarely have to adjust any at 6K and were trying to save me some bucks. i believe them as all my valves were in spec ... but the total only came to $300. this is the place i go if i need to get normal maintenance items ... crushwashers, etc ... since i've been taking care of services myself. Mr. Barnett has been around for a while and he know's what he's talking about.


Matison

as mentioned above, everytime i've been there i leave pissed. my last encounter was to buy some crush washers for an oil change. no one behind parts, or even the sales guy even knew what one was ... much less where to find them in the fiche. that pretty much was my last attempt at buying from there.
 

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Barnett's

I bought my bike there and have been pleased thus far. They are a fairly small family-owned operation that, to my observations, treat their customers fairly and honestly. I don't have any means to drop my bike off, so they always work on mine right away and they're always very nice while I'm waiting. They let, and encourage, any of their customers to at least sit on the bike, even the ones that obviously haven't got a clue. Really, I don't have anything bad to say about them, other than they don't have a lot of inventory on hand, but that's just because they're not a big dealership. Since i really have nothing bad to say, and I like the owners (even though they did try and convince me to get a SV650 instead of a Duc) I'd rate them as good.

Matison's

Although they have one sales guy I liked, Bo(sp?) I think his name was, I have never had a good experience in the place. I went in looking for a helmet before I took my MSF Class, and the guy only showed me stuff that was double my budget. I went in looking at motorcycles and no one bothered to come talk to me. I went to the "event" for the sport classics, and it wasn't happening and no one I talked to bothered to mention that Ducati NA didn't have the inventory to send. They just looked at me like I was nuts. I also really hate dealers that have little signs all over the bikes asking people not to sit on them. I mean, WTH? It's not a bloody museum. Not to mention, I was now wearing nice riding gear, obviously wasn't a squid kid, and they still didn't offer to even take the sign off and let me see how it felt. So, I guess my rating is Gimp.

Wish List:

I'd like a dealer that allowed test rides like the local BMW shop.
I'd also like a dealer that had a bigger selecton of accessories available (Kind of like the local BMW shop)

Brands not withstanding, Capitol BMW on Atlantic is the best dealership in the area for a sales experience, followed closely by Triangle Cycles in Durham in my not so humble estimation.
 

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Barnett’s:
Got my 600 mile service and the personal there was pretty friendly and got me in the day I called. They let me go into  the service area the entire time they did the service and the mechanic showed me several item that I need to watch and some  general info on the bike.
I  would go back for regular service. They did not have any Ducati accessories in the shop except and carbon front fender but if I was looking for any parts I would look on Online and get them anyway. I heard they will not put a tire on your bike unless you bought it there. But cant say that I blame them they don’t make very much money installing tires they make the money by selling you the tire.

Matison:
Got my bike there.  I had a hard time getting a sales person to ask questions on the bikes on the show room floor and once got some prices it  felt like I was waiting outside the sales door for at least 30min to see if they would lower the price.  They did end up haggled on the price and I feel that I got a good price for the bike overall. I needed a bike cover and some misc. item and  they would not drop the price on any of merchandise.  Don’t know how there mechanics are. But  the customer service sucks the guy behind the counter seemed preoccupied with everything else but answer my questions on some prices on the stuff I was looking for.
You cant sit on the bikes! This is a bike shop right?
 

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srussell said:
But cant say that I blame them they don’t make very much money installing tires they make the money by selling you the tire.
Last I had checked they had at least a $50 mark up on tires and still charged around $50 to install.  Is that no longer accurate?


superjohn said:
I'd like a dealer that allowed test rides like the local BMW shop.
I've only heard some bad about the BMW shop, and most of that was them screwing my friend out of a triumph which was mostly limited to the owner doing the crappy stuff.  If my friend was even only half way accurate in his recounting of the tale, I'll never buy anything from the BMW dealer.

EDIT:
Wanted to say that I have heard that there are some great guys at Capital, it's just the owner i'm wary of currently.
 

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Barnetts:

I bought my bike there back in May. They wouldn't budge on the list price, or surcharges (delivery, assembly, etc) but I expected this. They did give me a deal of half off on a pair of Termi slip ons, and offered 10% off (might have even been 20%, can't remember) on any gear I wanted to purchase that they had in stock. I had already purchased my gear before getting the bike, so I didn't take them up on that, but the Termi's sound great! >:D
 

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Last I had checked they had at least a $50 mark up on tires and still charged around $50 to install.  Is that no longer accurate?
from what I understand its more like $70 dollars on the mark up. So if they charge $50 for a tire change then pay there tech $10 thats $40 when they can make $100 to $110. I Dont like it but I understand why they would do it and dont blame them for doing it.
 

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Touring sports Greenville, SC good dealer. Great prices on there bikes. All they stock is 3-8 bikes and oil filters.
Anything else, be ready to order and wait.. and wait...


From a earlier post:
  My duc dealer is losing my business. They only install tires they sell. Witch seem to be 70.00 more than I can buy them else where. Also they charge another 50 to install a tire. That brings a rear tire that they don't stock to 208.00 +tax and it will take 7 days to get it.

Is this the way other dealers work?

later
 

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BMW-Ducati of Charlotte

I just bought a S2R at this dealership last week. Larry was my sales person and was very friendly and helpful with questions. I was fairly sold on the bike before I got there so he didnt really have to work to hard to get my buisness. I was introduced to almost everyone at the shop and before I drove off into the sunset I had seen the whole place and everyone had congratulated me and offered their services if and when I need them. Overall the experience was great and I plan on taking the bike back for service etc.

If I had one thing to complain about it would be that they didnt really give me any incentive to purchase accessories or anything else from them. When I bought my porsche, they gave me keychains, hats, gift certificates, and other do-dads that were kind of fun. It almost felt like x-mas. My feeling after going into many dealerships was that their product was more like porsche than say honda would be to suzuki. If I bought a honda, i wouldnt expect a whole lot, except a good price on a decent car. I wasnt expecting them to discount the ducati (although they did give me 500 bucks off...end of the season). But, it would have been nice if they would have offered me a discount on helmet, gloves, jacket, etc. I was also a little surprised to get charged for assembly, holding, etc...you know, the kind of b.s. charges. Kind of felt like nickel and dime.

Anyway,...as I said, I am very pleased with my purchase as well as the whole experience.
 

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RedRider said:
BMW-Ducati of Charlotte

I just bought a S2R at this dealership last week. Larry was my sales person and was very friendly and helpful with questions. I was fairly sold on the bike before I got there so he didnt really have to work to hard to get my buisness. I was introduced to almost everyone at the shop and before I drove off into the sunset I had seen the whole place and everyone had congratulated me and offered their services if and when I need them. Overall the experience was great and I plan on taking the bike back for service etc.

If I had one thing to complain about it would be that they didnt really give me any incentive to purchase accessories or anything else from them. When I bought my porsche, they gave me keychains, hats, gift certificates, and other do-dads that were kind of fun. It almost felt like x-mas. My feeling after going into many dealerships was that their product was more like porsche than say honda would be to suzuki. If I bought a honda, i wouldnt expect a whole lot, except a good price on a decent car. I wasnt expecting them to discount the ducati (although they did give me 500 bucks off...end of the season). But, it would have been nice if they would have offered me a discount on helmet, gloves, jacket, etc. I was also a little surprised to get charged for assembly, holding, etc...you know, the kind of b.s. charges. Kind of felt like nickel and dime.

Anyway,...as I said, I am very pleased with my purchase as well as the whole experience.
Don't take this the wrong way...but did you ask for those things?

I got an 06 last september...and bugged them for something...they gave me a 400 dollar helmet for free....that was at Myers....i know they have the leadway...but i am sure...as they are to make money....they won't offer, if you don't ask.

Please don't take this the wrong way, and i am not defending them....as it sounds they did more for you then Myers did for me (outside of the helmet).

Congrats on the new purchase for sure.... :)
 

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From my understanding, the profit maragins for dealers on bikes is slimmer than that on cars. It's ahrd to find a dealer (at least a Ducati one it seems) that will take $ off the bike and not charge for the other stuff. Usually the deal is list price on the bike, sometimes you can get out of some of the extra charges, and / or get % off of gear. I've rarely, if ever, heard of someone getting all of the above on a bike.


Congrats on getting the bike though, and welcome to our little party. [thumbsup]
 

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thanks for the welcome...i wouldnt say I asked for a deal....and again...not disappointed at all with the purchase. I just thought they might have some niceties for you once you took the plunge. My experience with most businesses that sell higher end products is that often they will throw in little things to sweeten the deal...its ok that this dealership didnt...quite honestly i didnt know what to expect.

however....if i were asked as a consultant to give them advice on customer service and relations, i would make the suggestion not to discount their product....but to gift instead. anyway...just my 2 cents. glad to be a new ducati owner...man its an exciting machine!
 

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Discussion Starter #17
uroplatus said:
Don't take this the wrong way...but did you ask for those things?
+1 ... they threw in a helmet with my bike .. but i did ask for it.
 

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Barnett, Raleigh
In July I purchased my S2R 1000. At the time, there was a used BMW R1100 on the floor. Mike Barnett, part owner and salesmen, took all the time I wanted to talk about any motorcycle I wanted to discuss, without any "steering" or pressure towards new or a used motorcycle. So that was very much a plus experience. However, Barnet never deals on a bike. And NO test rides. To test it, you have to buy it. Which is unlike the situation with Myers in Asheville, on both counts (so I hear).
As for service (600 mile), the day I took it in, every mechanic was sick or absent, and that for a couple of days. When I got the bike back, the repair invoice stated as accomplished (among many other items), "chain lubed and adjusted". No way, the chain was absolutely filthy. So if they don't do what one can see, then what do they do for the things you can't see???

Mattison
When I went in, I oogled the ST3 there, and the saleman was all over me. I mentioned that I also wanted to buy a helmet, jacket, pants (total value around $900), he was very helpful. When I then said that I was going to postpone my decision on the Duc, it got real hard for me to finished the sale. He started taking a number of "unavoidable phone calls". I had to order the right size for pants I wanted, and when I returned to pick up the pants (they said they had come in) , they were not on the shipment. So I had to come in a third day, but the size was wrong, so re-order. Each trip for me from Durham is some 20 miles one way. The first salesman never did talk to me again. The whole place reeks of adolescent squid energy. So I'm not going back.

Capital BMW
I only mention them because others have. John Ross, the service manager, is very concerned that you get the best service ,and that you understand any maintenance issues. I would definitely go back (since I own a BMW, I will). The sales force is pretty good, too. Very friendly. For my taste, too BMW partisan, they will never admit that BMWs have had some factory defects (see the BMW owner's fora), so be sure to do your own research. The parts guy is very friendly and honest, but overworked and things can get overlooked. As for the owner, Oliver, you don't have to ever deal with him to buy or service your bike, so save yourself the unpleasantness, and don't.

For future Duc service, purchase, I am going to travel either to Charlotte or Asheville, no question.
 

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Since I mentioned it in another thread

751 Cycles
General maintainence and the closest thing to a motorcycle graveyard in the area I guess. Those who i know who have had work done there have zero complaints. The mechanics seems skilled and competent (moreso then I will say for some of the others in the area). Few of the guys are bitter towars the motorcycle market in general but they've got years of experience leading to that. I seem to recall that the only bikes that they sell are the chinese dirt bike knock offs, but they seemed to be sticking to the quality ones. Could be wrong.
 

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I went looking for a new bike in Aug '06. It was basically the end of the model year and no one had anything left. Here's my experiences with the dealers I contacted.

Barnett's - Raleigh, NC
I walked into Barnett's and looked around for a while. It took about 15 minutes before anyone asked if I needed anything. Given that Barnett's showroom is the size of a postage stamp, that's a little long. I asked about a S2R1000 and was told they didn't have any and they wouldn't be getting any under the '07 started arriving. They took my name and number and said they'd call when started getting '07 stock. It's been two months and no phone call.

Matison's - Raleigh, NC
I was in the store because they had my wrecked bike to do an insurance estimate. I asked a sale guy, Bo, about getting an '06 S2R1000. Bo said they were out of stock but that they might be able to find one. I wanted to run the numbers and said we'll go from there. After coming up with a tentative out the door price, I asked how long it would take to get one in. He had to ask the sales manager. Here's where I decided to take my business else where. Bo said the sales manager would not start looking for a bike until I put down a deposit. However, I would be on the hook for the shipping when they found one. What that meant was that I had to put a deposit down on a bike without knowing how much it was going to cost. No thanks.

Champion Motorsports - Mount Pleasant, SC
I called looking for '06 S2R1000. This was the day that Hurricane Ernesto hit. They were closing shop early to get out before the storm and said they'd get on it the next day. And they did. I got a call the very next morning saying they had located a black with white, my color choice. By that time I had found the one I ended up buying myself. I really liked the sales guy, Jason. If the deal for the one ended up buying had falling through, Champion probably would have been the place I bought from.

Myer's Motorcycles - Asheville, NC
Myer's was selling their demo S/B S2R1000. I saw the ad on Cycle Trader and called them. I talked to Jason Reeves, very nice guy. After talking about the bike, I decided I liked it, but wanted to see it and ride it before buying. Jason said with a $500 fully refundable deposit, they would hold the bike for a week. If I needed a day or extra to get there, that would be fine. Nine days later, a friend and I made the drive to Asheville. The guys there were very nice. However, they don't play fair. The demo ride was on the Blue Ridge Parkway. I guess that's known as the home fleld advantage. During the ride, I notice a mechanical problem. They were going to have to order a part. They volunteered to deliver the bike to Raleigh once it was repaired. Two and half weeks later, they did. My friend was so impressed with Myer's, when they delivered mine, he had them bring him a Triumph. They sold a second bike on their customer service. I plan on taking them the bike when the 6k service rolls around. All the folks there were incredibly friendly and easy to deal with. The sales styles was very low pressure. Most of the bikes on the floor had out the door prices on them. I just can't say enough about what a pleasant experience it was dealing with them.
 
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