[Guest]

I need a stock airbox lid for a 2001 or 2002 S4, probably any lid off an m620, m800, or m1000 based off the st frame would do. Apparently the Dealership Representative of Cycleriders in Longwood will not Authorize any repairs due to overheating because I have a Powercommander installed. The DNA rep is claiming the powercommander voids any warranty. Nevermind that I have experienced overheating difficulties prior to my 6000 mile service or that I only have about 1500 miles with the powercommander installed. My current mileage is 10500. This is total and complete bullshit.

So i plan to remove the powercommander and return the airbox to stock so that i can show this obstinate sob that the powercommander is not the causation for overheating. I don't believe the dealership has one in stock so I'm soliciting those of you that may have one that you are not using to either loan one to me or have one for me to purchase.

In the meantime I plan to follow up my complaints with the CEO of DNA.

 

[Guest]

those people over at cycleriders in longwood are not to bright or friendly . i would go elsewere . (The DNA rep is claiming the powercommander voids any warranty) did you talk with the rep or is this what was told to you by cycleriders . was his (the rep) name Van Singlee or something close to Singlee because that's who you need to talk with . he's the southeast warranty , service guy for ducati

 

[Guest]

oneducs, mr. singlee (sp?) is part of the problem imo and i'm not really impressed with his sense of urgency or his basis for decision making. in fact i believe he's part of the reason my bike sat for nearly five months before being properly repaired only after i contacted the ceo of the company.

the service manager explicitly said that mr. singlee is the one that told him he would not authorize any warranty repair due to the fact the powercommander was installed. so i'm removing the powercommander and installing the stock airbox lid so that after it overheats again as it has already done many, many, many times in the past both prior to and after the pcIII installation; mr. singlee can then authorize the appropriate warranty repairs. Mr. Singlee refuses to meet with me or discuss any of the matters related to my motorcycle.

i'm still undecided on cycleriders... i did discover this evening where a m6 bolt head was torqued off while i was clipping the tie wraps that held my pcIII. evidently they decided that my rectifier needed to be removed for some unknown reason and decided not to remove the nut retaining the subfender from the bolt before attempting to remove it (s4 specific). i realize **** happens but find it unsatisfactory that there was no attempt to repair it or even bother to notify me.

 

[Guest]

i have had many a talk with mr singlee i had his phone number but i can't find it right now . he visits each shop on a particular day , find out what day he visits on and go and have a talk with him . i've had a battery replaced and a 750$ gift certificate for DP parts fix for spilling all over my engine . also just had my tank replace and Van was quick to ok the work . i had looked at having cycleriders do some work on my bike ( install a set of SPS cams for 1800 dollars labor . ha ha ha 1800 bucks what are they thinking ) but after talking to the service head and there mechanic who after asking if he had done this type of work before on a ducati became offended and told me that they would not work on my bike . at 80 $ labor i would at least like to get my questions answered . what is it you think is wrong with your bike

 

[peter2]

Your warranty is a contract and you have protection under both state and federal law. The burden is on DNA to show that any modifications, such as a PCIII, are the source of the problem and not a design or manufacturing defect.

I think you should contact an attorney regarding this problem. I have had a few friends go through this run-around with car manufacturers and a letter or two usually clears things up.

You should at least review the Magnusson-Moss Warranty Act, which I think can be found in Title 15 US Code Annotated 50 or somewhere around there.

 

[Guest]

if i remove the PCIII and return the motorcycle airbox to stock ducati doesn't have a leg to stand on and can't argue with me. plain and simple. it's not about lawyers it's about making ducati do the right thing by it's customers. i'm not in the least bit worried about the overheating problem dissappearing. in fact i could only hope that retuning it to stock would solve the problem of overheating but i installed the PCIII in hopes of eliminating the overheating problem buy running a richer fuel mixture. if a richer fuel mixture won't cool the bike then it's only going to run hotter without it. i've been taking the bike in for overheating for about a year and a half now, basically it boils down to incompetence and apathy from representatives of ducati.

i'm getting the reasons the area rep won't authorize repairs in writing along with the most recent service history to add to my inch thick folder on being screwed by ducati. i'm planning on hanging ducati with their own rope. everytime they do something like this it just gives me more ammunition for later.