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I ordered a top of the line Shark RSR helmet from them, but it arrived damaged... had a couple cracks. Placed a call to Jeff at Helmet Harbor, and I've got a replacement arriving by Monday. He apologized and offered to cover the return shipping on the defective helmet.

He was also very knowledgeable about the product and helpful with the sizing when I ordered it over the phone.

You really cannot beat that level of service.
 
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