[slickmonster]

Hey...was thinking of getting my new bike from FBF and was wondering how their service is and if they are a good Duc dealer to work with. In addition, how easy is it to negotiate pricing on bikes there? Holla back if you have info!! Thanks

 

[Guest]

They get real mixed reviews...mostly about customer service attitude(arrogant/bad) and prices.

In all the complaints I have seen on various Duc Boards on the Web I haven't heard anyone hollering about the quality of their service work or acts of bike-butchery...

and at the end of the day that service is what matters most with a Ducati

 

[Duc_N_Har]

I bought my bike there, it was a left over 2002, and I offered them a price lower then the tag, and they took it, no problem. They were very nice and treated me well. Tne 600 mile service was done there and that went well and they were great. Thier service dept. is fabulous and seemes very willing to help with anything you need.
But.... now I am due for my 6000mile service and I want to add pipes, PCIII, and airbox... they seem real snobby about the price of these mods and will not negogiate at all even tho, I can get thier product cheaper some where else. It seems that the price is the price, take it or leave it. Check out the thread in accessories and mods " Fast by Ferracci told me..."
We will see how the 6000mile service goes, which I'll be getting done in a month or 2.

 

[Ighani]

If You're near Philly, You have a couple of choices; Koups, near Harrisburgh, and Cycle World in Cherry Hill. I can tell you from over three years of dealing with the assholes in FBF they'll never get any buisness from me again. Do a search on the Ducati Index for "****ed by Ferracci" and see how they've treated others.

 

[markIV]

I've only had service done by FBF, but so far they have been very good to me. 6K and some mods (PCIII , Airbox conv.) were done a day early and at the estimated price. Fuel mapping and dyno work were spot on. Not cheap on aftermarket stuff though.

 

[jtr]

I bought my 2003 800 Dark from FBF in April. The pricing for the new bike was non-negotiable, but I didn't think that was too surprising, and they did deliver it to my house at no cost (~ 40 miles). They had some new Monsters with FBF mods on them that I could've negotiated price on, but I decided to go with the new 800.

I had them do the 1000km sevice; cost me $350, but they did it same day and did it well.

Overall, I'm pretty happy with them.

 

[Duc_N_Har]

I was charged by FBF for my 600 mile service on my 2002 620i.e.----- $168.06...

the 620 is a wet clutch , could be the price difference when servicing the dry clutch ( which I think your bike has) and the service between the 800 motor and the 620????

 

[jtr]

I was charged by FBF for my 600 mile service on my 2002 620i.e.----- $168.06...

the 620 is a wet clutch , could be the price difference when servicing the dry clutch ( which I think your bike has) and the service between the 800 motor and the 620????

Hmmm..... They must've liked you better !!