I hate to tell you, but you should feel lucky if you even get a hold of them. Then consider yourself special if they give you a return call. I heard nothin but horror stories about DNA. I bought my bike in March, just got my DOC card in November. That was after countless e-mails and phone calls to Ducati and DNA. Best of luck to ya!Also, does anyone have the number for Ducati North America? I want to call to try to fanagle some stuff
I have noticed a BIG improvement in DNA in the last few months.
So hopefully things are changing for the better.
I dont think you're gonna have much luck with them trying to get the free stuff they owe you because you bought a used ducati.