Classic bad customer service attitude!

Love it! [thumbsup] I`m on your side..

I just recieved a survey from Frasers about my first service......well its all bad. :'(

I totally wrote them off due to the ass hole service manager. I was told before I bought my pipes that if you leave the stock filter in they can tune the stock ecu........wrong information! ..... I pick up the bike after the first service and asked to have the ecu re mapped..........wait for it..........The ass hole service manager walks up to me at the counter and says.........wait for it..........'you need to spend $2200 on a race ecu!!!!!


Wait for it...........The scheduled first service is a fixed price of $250..........
He charges me $301 for the service. I said it is $250 for the first service........he says 'we are using shell oil now and we can`t absorb the cost in the service so you have to pay for it'.........well this has now been sent on to Frasers head office with copies of both first services from both of the bikes I have owned this year..(one bike dead). I also mentioned that their new bike owners card that offers 10% discount in store is great that it pulls the price back to what all the other bike shops charge for accessories and apparell.

Ok I have vented, I feel better now

Rob

I have a full write up of my whole process on trakdaze. Check it out...I hope you can see all the images without needing to register...

****edit****
(If this link does not work, just try again later. Trakdaze is a very unreliable site for some reason)
http://www.trakdaze.com/phpBB2/viewtopic.php?p=6911#6911

But in a nutshell...in the mid priced market, for all the research I did online (a LOT of forum reading and opinions on crash performance) I found that there are only a few brands that I'd pay big dollars for and actually be confident of getting superior crash protection.

So instead of paying big dollars (2kAUD+), I threw caution into the wind purchased the MotoGP kangaroo compression suit in the black/white/grey colour combo.

I found a killer deal on it from the USA. $920 AUD delivered! To cheap to pass up. I read mixed reports about these MotoGP leathers, but I'd read mixed reports about almost every brand, including dianese, A* etc, so I don't think there's much real info to base any decisions on in the mid-priced leather market (1k-2kAUD).

FYI...In the end only a few brand names had nothing but praise online. I hunted around forums and seach engines for weeks, and they all cost well over $2000 AUD to get here. These were:

Kushitani
http://www.kushitani.com
Hiside leathers told me they thought these were the best stuff they've seen
A japanese designed and made product. Can't buy them in oz as far as I know, so it would be imported from the US or direct from Japan.

RS Taichi
http://www.rs-taichi.com
Another Japanese company also not sold in Aus. I like their designs alot and will think about these next time when I have more $$$.

Vanson
http://www.vansonleathers.com/
From the USA, they have basic designs, but everyone raves about their quality. Questionable customer service when ordering direct.

BKS
http://www.bksleather.co.uk/home.htm
From the UK...lotsa $ and old school designs.

And there was one more but I forget what it was!

I'll let you all know how the kangaroo leather works out. In a couple of years I'd like to get a RS TaiChi suit if I can afford it. Might need to have another holiday in Japan and get one while I'm there!

****edit****
Or knowing my luck, gobike will start stocking RS TaiChi and they'll refuse to t sell me one [laugh]

Cheers

Greg

Greg,
I have some RS Taichi gloves that I ordered from the US. Got them from Terra Powersports (http://www.terra-powersports.com/default.aspx/sid/1). I had great contact with them, very helpfull and the gloves arrived within a week of ordering ($25US for shipping). I can highly recommend thewm and if you are unsure about sizing, get in touch with them. They are very helpfull.

The other place you may want to consider for custom leathers is Tiger Angel. A mate of mine got some custom made and they were reasonably priced. Although they are located down south, I'm pretty sure that they have "agents" in most capital cities who can measure you up and sent the details to the factory.

In terms of the "best" leathers out there Kushitani (as worn by Mick Doohan and Alan Cathcart), RS Taichi and BKS are all up there in quality and protective qualities. The cost of BKS is huge. Being british they are prohibitively expensive for Aussies (unless you have at least $4000 to spend). The other 2 brands dont have a local importer.

In my own personal experience, you need to have custom mades or at the very least try on before you buy. Sizes within a manufacturer are not consistent, let alone across manufacturers. I have some Alpinestars SMX-2 leathers that I gambled on for size. They are not perfect but good enough. I imported them from the US from Motostrano but wouldnt have done that if I didn't know people in the US who could have returned them for me.

When it comes to protective gear my advice would be to get the best you can afford. Get past the "bling" factor of the name brands and you can find some good value out there.

Hope this helps.

Paul

Cheers Paul,
How are the RS Taichi gloves? I was almost going to get a pair of those, but instead ordered a pair from an Austrian company called 'Racer, (shite name I know! [laugh].

Have a look at a review here on webbikeworld:
http://www.webbikeworld.com/motorcycle-gloves/racer-gloves/

Have not recieved them yet. The RS taichi gloves were going to cost me a bit over $300AUD, so I opted for these 'racer' gloves for $250AUD delivered. Hopefully they'll be as good as what I've read about them.

Hey how's that 749R going? I'm thinking of doing another track day on the 13th of December. You should bring her along for the riding like she was made for!