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203 Posts
You gotta love aussie retailers! I don't know why, but bad attitudes from retail businesses still surprises me sometimes! I'll give you a brief rundown of the scenario and post up the emails for giggles [laugh].
I've been shopping for good one piece leathers and new race style gloves. I came across the aussie online shop gobike.com.au. Thought I'd check out what they had/prices etc. No worries. I go to their site and ALL the product images were broken.
I go back to the site about a week later and its in the same state. I figure I'll tell them it's all broken (in case they don't know) and let them know how dodgy it is for an online retail site to be like that. I'm probably a bit brief with my comments, but I was in a hurry and a bit sick of all the crappy websites I'd been searching through.
My email
----- Original Message -----
From: "Greg Eaton"
To: "GoBike"
Sent: Friday, November 10, 2006 5:12 PM
Subject: Enquiry from GoBike.com.au
> All your product images are broken (and have been for a while). How do you
> expect me to trust your online shop enough to buy anything if you can't
> even get product images working.
>
> Cheers
>
> Greg
I bit harsh? A little, but I was an annoyed customer and the comment is definintely valid. Their site was broken, so I asked why I should trust using it.
gobike reply:
On 13/11/06, Orders <[email protected]> wrote:
Ha Ha, Greg your a funny Guy!
Yes, the site is having some issues and should be fixed soon, its up to you
if you want to deal with us in the future, but assuming your attitude I'd
rather you didn't
"...but assuming your attitude I'd rather you didn't" [clap] [laugh] touche
Ha ha! Man you gotta love customer service attitudes these days. Sure I was a bit curt with my email (hey the website sucks and that's not good enough), but I was just telling them what impression their site left upon me as a customer!
So I figure it's a slow day, so I'll have a bite for fun!
My next email:
"...but assuming your attitude I'd rather you didn't"
Regarding my attitude, I was simply telling you the impression I had of your site from the perspective of a customer that has never dealt with you before. Online business has a great deal to do with trusting the online seller to handle my credit card details, and to actually deliver the goods. Surely many customers would feel as I did when confronted with a site where all product images are broken. Would you prefer I was not honest, or just bought elsewhere without letting you know my impression?
My email was to the point, possibly a little abrupt (apologies for that), but not rude and did not contain any course language. I just told you what what I thought given I'm a frequent online purchaser.
When customers take it upon themselves to provide feedback, perhaps you could you leave out the attitude from your response?
You are correct about one thing, I will not be doing any business with you. Not because your site was having temporary difficulties, but because of the attitude you displayed towards a customer.
Good luck
Greg
Now I'll see if he wants to have a go at me for being honest again!
Man I gotta get out more [clap] :angel: but I can't help it...it's fun (and poor attitudes towards customers with money to buy peeves me orrrfff)!
Cheers
Choc
I've been shopping for good one piece leathers and new race style gloves. I came across the aussie online shop gobike.com.au. Thought I'd check out what they had/prices etc. No worries. I go to their site and ALL the product images were broken.

I go back to the site about a week later and its in the same state. I figure I'll tell them it's all broken (in case they don't know) and let them know how dodgy it is for an online retail site to be like that. I'm probably a bit brief with my comments, but I was in a hurry and a bit sick of all the crappy websites I'd been searching through.
My email
----- Original Message -----
From: "Greg Eaton"
To: "GoBike"
Sent: Friday, November 10, 2006 5:12 PM
Subject: Enquiry from GoBike.com.au
> All your product images are broken (and have been for a while). How do you
> expect me to trust your online shop enough to buy anything if you can't
> even get product images working.
>
> Cheers
>
> Greg
I bit harsh? A little, but I was an annoyed customer and the comment is definintely valid. Their site was broken, so I asked why I should trust using it.
gobike reply:
On 13/11/06, Orders <[email protected]> wrote:
Ha Ha, Greg your a funny Guy!
Yes, the site is having some issues and should be fixed soon, its up to you
if you want to deal with us in the future, but assuming your attitude I'd
rather you didn't
"...but assuming your attitude I'd rather you didn't" [clap] [laugh] touche
Ha ha! Man you gotta love customer service attitudes these days. Sure I was a bit curt with my email (hey the website sucks and that's not good enough), but I was just telling them what impression their site left upon me as a customer!
So I figure it's a slow day, so I'll have a bite for fun!
My next email:
"...but assuming your attitude I'd rather you didn't"
Regarding my attitude, I was simply telling you the impression I had of your site from the perspective of a customer that has never dealt with you before. Online business has a great deal to do with trusting the online seller to handle my credit card details, and to actually deliver the goods. Surely many customers would feel as I did when confronted with a site where all product images are broken. Would you prefer I was not honest, or just bought elsewhere without letting you know my impression?
My email was to the point, possibly a little abrupt (apologies for that), but not rude and did not contain any course language. I just told you what what I thought given I'm a frequent online purchaser.
When customers take it upon themselves to provide feedback, perhaps you could you leave out the attitude from your response?
You are correct about one thing, I will not be doing any business with you. Not because your site was having temporary difficulties, but because of the attitude you displayed towards a customer.
Good luck
Greg
Now I'll see if he wants to have a go at me for being honest again!
Man I gotta get out more [clap] :angel: but I can't help it...it's fun (and poor attitudes towards customers with money to buy peeves me orrrfff)!
Cheers
Choc