Now I know a lot of you probally read the subject and gasped, "Blasphemy!" Hear me out.
I have an Arai Quantum/f. I love it. It is super comfy, fits perfectly and has great airflow. One day I decided I should buy a mirrored face shield for it. While swapping shields, the side plastic cover blew off. I took it into the shop and asked if they could give me pointers on taking the shield off and on. The problem kept persisting and they told me it just needs time to break in. Well that was back in June. You wanna know how bad it is now? I cannot TOUCH my shield while riding! If I do, the panels will blow off. This helmet has never seen a crash and I am using Arai brand shields specifically for the Quantum/f. I have to keep my shield in the locked position at all times! I was on the highway and didn't even touch the thing and the bottom half of the panel unclipped!
So I emailed Arai. They mailed me new mounting hardware and new side pannels. Still not working properly. I emailed again to tell them I think it's a defect. They told me to send it in. My bike is my main mean of transportation and I can't possibly go a couple of weeks without a helmet. I'm sure as hell not going to buy a cheap one in the meantime. They said, "Sorry, we don't have loners, you'll just have to send it in and wait." Am I the only one sick of paying hundreds of dollars for a product and then getting the kind of customer service that you'd expect at a fast food resturaunt?! I'm pissed! I want my helmet to work! I sent another email stating my anger and frustration. I told them to figure it out. If they can't solve this problem, I'll work my way up until I'm talking with the CEO!
sigh.....
Thank you all for being my sounding board. I feel a little better.
If this helmet weren't so damn comfy I'd have thrown it against a wall by now.
I've checked out SHOEI's, ICONS, and lots of others, but it's just not the same....
I have an Arai Quantum/f. I love it. It is super comfy, fits perfectly and has great airflow. One day I decided I should buy a mirrored face shield for it. While swapping shields, the side plastic cover blew off. I took it into the shop and asked if they could give me pointers on taking the shield off and on. The problem kept persisting and they told me it just needs time to break in. Well that was back in June. You wanna know how bad it is now? I cannot TOUCH my shield while riding! If I do, the panels will blow off. This helmet has never seen a crash and I am using Arai brand shields specifically for the Quantum/f. I have to keep my shield in the locked position at all times! I was on the highway and didn't even touch the thing and the bottom half of the panel unclipped!
So I emailed Arai. They mailed me new mounting hardware and new side pannels. Still not working properly. I emailed again to tell them I think it's a defect. They told me to send it in. My bike is my main mean of transportation and I can't possibly go a couple of weeks without a helmet. I'm sure as hell not going to buy a cheap one in the meantime. They said, "Sorry, we don't have loners, you'll just have to send it in and wait." Am I the only one sick of paying hundreds of dollars for a product and then getting the kind of customer service that you'd expect at a fast food resturaunt?! I'm pissed! I want my helmet to work! I sent another email stating my anger and frustration. I told them to figure it out. If they can't solve this problem, I'll work my way up until I'm talking with the CEO!
sigh.....
Thank you all for being my sounding board. I feel a little better.
If this helmet weren't so damn comfy I'd have thrown it against a wall by now.
I've checked out SHOEI's, ICONS, and lots of others, but it's just not the same....