Join Date: Nov 2015
Location: Hinterlands, MN
So here's an update: I still don't have my Monster back. A shop in Monticello MN charged me $99 to tell me that it was a bad starter when I already told them that it was a bad starter. They have a Ducati certified tech there so they're supposed to be fixing it and sending the info to my service contract but it sounds like they're going to be lazy and skip that step. There is a local guy building a new starter for it now, the shop said that the factory starters are complete crap for this model and far too expensive. Again, I have to wonder how a company can build a bike with a terrible starter motor, and no one's raised a huge stink.
I emailed Ducati USA about it, and they asked me to send them a copy of the title? I said no thank you. They were still informed that their starters have issues though... these are just electric motors, they should last a very long time, not 10,000 miles... I'll let you know what the final money damages are when I get it back, but as it stands, it looks like this is going to turn into a possible legal battle in the end. So in short, don't buy a service contract... do all the work yourself... and be happier.