I called for a quote on a Wednesday. Dropped off my bike the next day, only to find labor rates went up $20. Overnight change or miss-informed? I dont like surprises, especially not in my wallet near the tune of $200.
When I paid to pick up my bike, I was told a technician had given it a 6 mile test-ride. But when I started up the bike on the street, the odometer had not changed. It was past 6pm and the shop was already closed so I did not go back in. Couple days later I noticed my brake fluid reservoir did not show any sign of fluid, so I wonder if it was topped off? Also, the engine sounds different after I picked it up from Pro Italia compared to times when I picked up the bike after service at BH Ducati. I dont know which one is right, so I'm left wondering and taking my chances.
I really wanted to have a good first experience at Pro Italia, but I have to say it was a rough start for me. I take care of my toys and dont mind paying the bills to maintain it, but I expect at least a sense of consistency in pricing and quality of work. I keep wondering if I should go back to Pro Italia to get my concerns addressed, but my work is busy and the wrench in my garage seems to be the more cost- and time-efficient way to work out any minor kinks. A big thumbs-up to Bill Nation though, the owner of Pro Italia, for personally greeting my girlfriend and I while browsing through his shop.