Battery acid on my engine - (bad, DNA, bad)

[infoage1]

So, I'm getting ready for a ride last weekend, cleaning bugs off the windscreen, putting air in my tires, checking the fluids. Then, I go around to the left side of the bike, and notice the battery has leaked acid all over my engine and cooked the vertical head, cylinder, as well as the side and center cases of my S4.

Instead of a nice ride up Angeles Crest, its superslab to the dealer.

First, the dealer (Oceanside Ducati) said they would replace all the those components, including the battery (their idea). Now, the dealer tells me that the Ducati NA representative will only let them replace the side cover and they will touch-up the rest.

I'm fuming.

This is the second battery that has leaked on me (the first was replaced before it did major damage).

Who else has had similar battery problems with their Ducati, and what was the resolution?

Tom

i hear you brotha... i'm starting my third month waiting on my s4 to be repaired from a melted battery. any physical damage is being covered under warranty... when ever the parts are to supposedly arrive. the dealership i took it too isn't replacing the valve head where the acid ate through the paint... fortunately the acid didn't get on much.

i've been attempting to get in touch with dna but no returned calls yet.

Yup-

Happened to me about two weeks ago (second day I had the bike!). Caught it in time so the damage was mostly cosmetic. Dealer said its a known issues and all would be covered. I haven't had the time to take it in for them to list the replaceable parts. When they do i assume I'll be waiting weeks. This will be my first service experience with Ducati so my fingers are crossed.

BTW the dealer told me this was number four they've seen. Ducati knows it a crappy design but there is no fix yet...

Lucky for me I can still ride it.

Let us know what you find and I'll do the same.

[infoage1]

I talked to the dealer earlier today. He suggested I need talk to Ducati North America myself.


I had a similar problem last year as Ducati put the wrong ECU in every Foggy sold. They knew they did, yet they would not admit it. It took me six months of a very aggressive internet/email campaign to get them to replace my chip.

Only after I posted the problem to several Ducati internet forums and mailing lists, and got many other Foggy owners emailing and phoning DNA (as well as Ducati Italy), were they at all responsive.

After all that, they still will not issue a recall...they fight each and every Foggy owner before they will replace their ECU...but they do.

The damage to our bikes caused by the defective batteries happened to us because Ducati is either in denial, or they are simply acting without honor (more likely given my past experience). If they had issued a recall as soon as this problem became apparent, none of us would have had our bikes damaged.

Simply put, Ducati needs to stand behind the bikes they expect us to ride.


DNA customer service manager is Jer Stewart. Her phone number is 408-253-0499; email CustomerService@DUCATIUSA.COM

Ducati Italy customer service manager is Annalisa Dimonte. email: Annalisa.dimonte@ducati.com

[Rideon]

Tom:

I have a 2002 regular S4. would you recommend a preventative change of battery, and if so, what brand?
Thanks in advance. I am very sorry to hear of your battery acid experience. The Foggy is such a beautiful peice, to have it blemished in any way is a felony!
Regards,
Rideon

[Rideon]

Dear Infoage:

It appears that you live in Newport Beach, but elected to purchase your machine from O'side rather than Pro-Italia. Just curious!
Regards,
Rideon

[infoage1]

Tom:

I have a 2002 regular S4. would you recommend a preventative change of battery, and if so, what brand?
Thanks in advance. I am very sorry to hear of your battery acid experience. The Foggy is such a beautiful peice, to have it blemished in any way is a felony!
Regards,
Rideon

Hi Rideon,

At this point, I would say that changing the S4 battery is a must for every owner. From comments on this board as well as on the Speedzilla board, and now my own experiences, my feeling is that this has either happened to your S4, or will....

It is more than obvious this is a well know issue for Ducati.

To repeat: I do not think Ducati is being honorable about this.

This is a recall issue they refuse to face up to. I suppose the prospect of replacing each and every S4 battery does not appeal to their financial department. But the longer they go without dealing with it, the more expensive it will be for them, and the more goodwill they will lose.

It will be MUCH cheaper for Ducati to cure the problem, than it will be for Ducati to fix the symptoms.

I have done zero research as to what would be a suitable replacement, but I think a couple guys are using Yuasa's with no complaints.

http://speedzilla.zeroforum.com/zerothread?id=15235

http://speedzilla.zeroforum.com/zerothread?id=8150

http://speedzilla.zeroforum.com/zerothread?id=8267


Your question as to which dealer:

As Scott said, I started with ECS...big, BIG mistake. I'll tell you about it some time. Let's just say, if I had not emailed the CEOs of Ducati and DNA directly, I probably would not have gotten my bike. That's how bad ECS and DNA screwed things up (not to mention the repeated lying...are you reading this Bob Nevola?).

As far as Oceanside or Pro Italia? Right now I am working with Oceanside, and they seem to be on my side, but we'll see. I have heard very good and very bad things about Pro Italia. I've talked to them on the phone several times and they were always about as helpful as can be. Something else, when I put cams in my bike, they were the only ones who had the parts I needed...in stock. GP in San Diego even questioned, with an attitude, why I needed the parts...as in, "Who the 'F' are you to ask for engine parts?"

[infoage1]

So this got me thinking...

Since ALL the new Monsters are now based on the same frame as the S4, they may ALL be subject to this same problem...

So I just checked the part numbers...

The good news: the 620 series has a different part number for the battery.

The bad news: the other Monsters (800 and 1000) carry the same battery as S4.

This is cause for concern.

http://www.ducati.com/bikes/catalogs.jhtml

edit: 9/04/03 - Bad news. The 620's have battery problems too...keep reading.

I'm a bit confused...

I was under the impression that this problem was with the unsealed batteries (the ones you can add water to) and not the sealed units. Is this correct or not?

The reason I ask is that this last post here refers to the 1000 having this same (and possibly defective) battery. Now I'm positive that my battery is the sealed type. If this battery is still susceptible to malfunction, I'm headed to the shop tomorrow to get a new type.

[mdozier]

good question woolvie, i have the same question myself -

infoage, i too have a foggy but i have a sealed unit battery, do i have a ticking bomb also?

ps- just got my replacement computer this week...