Icon jeans....wouldn't buy them or anything by Icon again
Just a bit of background. I purchased some Icon standard riding jeans last June and wore them 5-6 times before they developed a large tear on one side of the crotch. I was disappointed at the poor durability and thought...well perhaps it was something I did like snag it on something that started a small tear and didn't notice it until it was too late.
I patched the hole up as best I could and set out on a 4 day trip. By day 2 the other side did the same thing tearing a 4" hole in the other side. I wrote to Icon explaining what had happened, hoping they would offer a replacement or a discount, something since they obviously had a design flaw. Their response was basically since I had patched them myself they wouldn't be able to do anything about it. I found this very odd and even sent them pictures of the tear showing that the patch on the one side had no affect on the other side tearing. Anyway long story short, I won't be buying their jeans or anything else made by Icon in the future. It wasn't a great deal of money but I feel that companies feel they can essentially treat customers like crap with no repercussions. Has anyone else had a bad or good experience with Icon?
A regular pair of jeans would have lasted much longer but I was hoping to have something that looked decent with a bit more protection. Even a pair of Dockers khakis would last better than these things did!
Here is their response to my request.
"I did get your photos the other week and do apologize for the delay in getting back to you. I forwarded your emails to the head of the warranty department and to the Design and Development staff in order to get second and third opinions concerning your jeans. Mike, the head of the warranty department, and Jason, the head of the D&D staff agreed separately but unanimously: because the jeans were mended, neither the D&D dept nor the warranty department would be able to authorize a warranty return."