Forums Hawaii is full of tough guys

[lurkingforyou]

i just went on forums hawaii to check it out and found out that i must suck. gee wiz, i shure think it is funny how people post half the story when they bitch about shops, i guess they just need to feel right.

point being, that if anyone has a problem with work performed by me, come down and talk to me, i don't lie.

i work hard to try to make south seas as good of ducati dealership as i can, ofcourse, there are limits to my authority.
it just can be unnerving, when i work on ducatis from all around the state, make alot of people happy, make alot of bikes run right, and i see stuff like that.

please, before any post, get your facts srtaight and don't lie, what may be just a passtime to many is my career and i take it seriously.

thanks, sorry for the vent, i would say something on forums hawaii, i want to wait a little longer. it is entertaining to see what crap a few guys can come up with, then i will invite them all to come down so we can chat about it.

[Mac900]

I haven't been over there for a couple of days and, even so, I have yet to post there (not even signed up). If it's the same thread that I've seen that's ticked you off a bit I could understand some of it to whatever degree of truth is there, however I must have missed something that was directed exactly at you. From what I remember the original poster was pissed because his 1098 tranny is stuck in sixth now. That happened after getting the bike out of the shop for other, and I believe, non-related work. It's just a fact of life that people blame us shop folks for anything that goes wrong with their machines after they come out of the shop. Like we are totally negligent and incompetent, or even worse, that we purposely sabotage the bikes/cars.

I have seen mistakes made by good techs but rarely. The good guys take care of those at little or no cost to the customer. I have repaired things on cars at no charge to the customer just for goodwill even though there was no way in hell that me or my guys did something wrong.

As far as I know since you guys are the Ducati dealer you are obligated through your dealership covenant to perform warranty repairs on any Ducati covered by warranty regardless of where the bike was purchased. I also believe that Hawaii state law also requires Ducati N.A. to reimburse the dealer at the same hourly rate that the customer pays for non-warranty work. How many hours you bill is between you, your warranty clerk, your Service manager and Ducati N.A. If I'm not 100% correct then I bet I'm close.

So, indeed, some of those comments are pretty far off base but somehow, somewhere there is a communication gap. People are hearing some things wrong or interpreting them wrong. It's either how it's being said or how it's heard. I dunno.

Whatever. I know that you try and that you're not the only guy in the equation. It didn't seem to me that they were lashing out at you in particular though and there were some folks who were pleased with the work they got, even if they didn't buy their bike there. FWIW.

[teddy037]

OMG, thx 4 p0sting... I'm totally having second thoughts on going to the dealer ???



[cheeky] I keed, I keed!

Will, I'm planning on swinging by tomorrow to chat about some ferracci pistons that I have been waiting oh, so long to order... [thumbsup] thank you, tax returns!

Originally Posted by The Ninja

let's kick this pig!

[island_duc]

I don't go there anymore. Seemed like at the time there were lots of bitch and moan type threads and stunted to death bikes for sale. Nothing really caught my interest.

[bupton]

Originally Posted by Mac900

It's just a fact of life that people blame us shop folks for anything that goes wrong with their machines after they come out of the shop. Like we are totally negligent and incompetent, or even worse, that we purposely sabotage the bikes/cars.

Yea, I know of a BMW service shop that is particularly shady.

[lurkingforyou]

well, problem possibly solved, we contacted the cust. today and he was actually surprised we saw the post. we asked him about his lack of truth and so on, and he told us he was going to make a correction on there, so, that's it.

[Mac900]

Originally Posted by bupton

Yea, I know of a BMW service shop that is particularly shady.

So it is a good thing that you don't have to take you're (ex) BMW to that shop anymore, since they never did right by you, eh? [cheeky]

[bupton]

lol Touche'. No, you know I am just giving you stick Rick. Hey, that rhymes.

[Mac900]

Originally Posted by bupton

lol Touche'. No, you know I am just giving you stick Rick. Hey, that rhymes.

Ss'Ok --- BTW you have a sick sense of humor dude. I like it.

Now the folks over on FH think someone is reading their threads. Maybe even someone from Ducati, and I think they mean someone from North America or Italy. [laugh]