Job Opening: Experienced Help Desk Tech - Herndon

[Stillie]

I'm not a headhunter just relaying for a friend. My former employer (great company) is looking for 2 Help Desk techs for a position in Herndon. The company is a great employer as far as contractors go.

Shoot your resume to me if you're interested.

still428 at gmail

Description:
-Direct hire opportunities available for 2 Help Desk Specialists with our client in the Herndon, VA area. The candidates will need to be able to obtain a Secret Clearance.
-The successful candidates will provide telephone support to users, log and prioritize calls, track technicians and provide reports as required regarding compliance with Service Level Agreements.


Requirements:
-3-5 years experience in computer hardware support and repair.
-Experience supporting: PCs, laptops, laser printers, mid-range servers, and RF infrastructure.
-2-4 years of experience with LAN/WAN support.
-Proven experience in network configuration and support in TCP/IP, DHCP, WINS and DNS.
-3-5 years of experience supporting and implementing the following operating systems and software: Windows 2000, XP, Windows Server 2000, Server 2003 and Microsoft Office Suite.
-Technical experience with the following is preferred: UNIX, Linux, Visual Basic Scripting and Microsoft .Net.
-Proven knowledge of support techniques and logical analysis of complicated problems and systems.
-Monitor and review information from materials, events, or the environment, to detect or assess problems.
-Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues.
-Proven customer service skills and satisfaction supporting customers in a call center environment.
-Ability to work in a team environment to meet critical deadlines.
-Excellent verbal and written communication skills.
-Document procedures regarding how problems are identified and resolved.
-Experience training customers on internal applications such as Microsoft office.

PLEASE NOTE:
• Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Must be a US Citizen. We are an equal opportunity employer (Unable to sponsor H1b Visas).
• Only those individuals selected for an interview will be contacted. No calls, inquiries, or Third Party Vendors please!

[ducati culture]

can I get [cheeky] a non exp. helpdesk job?

[Stillie]

[laugh]

I can probably find one. Got any sort of tech background whatsoever?

[slowpoke13]

Damn..

- Already got the clearance.
- Double the experience required.
- Familiar with all the systems.
- Would like the pay increase. Out of curiosity, what sort of pay does a job like this get in the real world?

But, you gotta wait a few years for my current employer to let me go.

[Stillie]

Wagering a guess, probably 55 - 65 depending on experience. Could be more but certainly not less. The pay is so varied in these positions due to the contracts they support.

[slowpoke13]

d

Originally Posted by Stillie

Wagering a guess, probably 55 - 65 depending on experience. Could be more but certainly not less. The pay is so varied in these positions due to the contracts they support.

damn... even starting, it's almost double my current employer. Ohh well... I'll look you up in just over 10 years.

Wait, no, I'm sick of working at a computer. Any of those jjobs doing physical maint on RF systems?

[ducati culture]

Originally Posted by Stillie

[laugh]

I can probably find one. Got any sort of tech background whatsoever?

If working on my own computer counts then yes!
My bread earner is budget

[mstevens]

Good grief. When I went to Herndon High School, practically the only jobs in the area were fast food, Memco, or farming. I guess it's changed a little, huh?

[Stillie]

Originally Posted by ducati culture

If working on my own computer counts then yes!
My bread earner is budget

The trick is either having a clearance or getting a foot in the door. Lot's of companies will hire a very new person to fly the Help Desk but only those with a good development program should be considered. Meaning if you're there two months and have never sat in an impromptu class, run.

Pay for these positions is usually very low, but it's a start. You're looking at around 30k for the customer service type jobs and 40k for non-cleared, completely basic positions.

Once you're in, knocking out certifications specific to your equipment will always bring a bigger, better return. If you're working for a service provider (hosting, ISP, etc) your certifications count towards their technical partnerships with companies like Microsoft and Cisco. They know it and will encourage you to pursue professional development.

If you're looking to get into it, the State Dept is getting ready to ask for bids on a large Help Desk project. They are going to need lots of ticket punchers soon and most companies will not be able to fill the ranks quickly. It will require a secret (which really only requires a pulse and you not being a murderer) but most of the bidders will probably be sponsoring folks without one.

Let me know if you're interested! I'll forward info as soon as the bid is complete.

Scott,

If you leave the Navy with a TS, you're golden no matter what bro. Something will be waiting for you upon ETS.

[slowpoke13]

Yeah.. but all I want is to pour beers at a tiki bar on some tropical island when I walk away from this. Don't need a TS for that.

It is enticing to get into a reg govvy job vice this though.