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[Stillie]

I'm not a headhunter just relaying for a friend. My former employer (great company) is looking for 2 Help Desk techs for a position in Herndon. The company is a great employer as far as contractors go.

Shoot your resume to me if you're interested.

still428 at gmail

Description:
-Direct hire opportunities available for 2 Help Desk Specialists with our client in the Herndon, VA area. The candidates will need to be able to obtain a Secret Clearance.
-The successful candidates will provide telephone support to users, log and prioritize calls, track technicians and provide reports as required regarding compliance with Service Level Agreements.


Requirements:
-3-5 years experience in computer hardware support and repair.
-Experience supporting: PCs, laptops, laser printers, mid-range servers, and RF infrastructure.
-2-4 years of experience with LAN/WAN support.
-Proven experience in network configuration and support in TCP/IP, DHCP, WINS and DNS.
-3-5 years of experience supporting and implementing the following operating systems and software: Windows 2000, XP, Windows Server 2000, Server 2003 and Microsoft Office Suite.
-Technical experience with the following is preferred: UNIX, Linux, Visual Basic Scripting and Microsoft .Net.
-Proven knowledge of support techniques and logical analysis of complicated problems and systems.
-Monitor and review information from materials, events, or the environment, to detect or assess problems.
-Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues.
-Proven customer service skills and satisfaction supporting customers in a call center environment.
-Ability to work in a team environment to meet critical deadlines.
-Excellent verbal and written communication skills.
-Document procedures regarding how problems are identified and resolved.
-Experience training customers on internal applications such as Microsoft office.

PLEASE NOTE:
• Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Must be a US Citizen. We are an equal opportunity employer (Unable to sponsor H1b Visas).
• Only those individuals selected for an interview will be contacted. No calls, inquiries, or Third Party Vendors please!