I talked to the dealer earlier today. He suggested I need talk to Ducati North America myself.
I had a similar problem last year as Ducati put the wrong ECU in
every Foggy sold. They knew they did, yet they would not admit it. It took me six months of a very aggressive internet/email campaign to get them to replace my chip.
Only after I posted the problem to several Ducati internet forums and mailing lists, and got many other Foggy owners emailing and phoning DNA (as well as Ducati Italy), were they at all responsive.
After all that, they still will not issue a recall...they fight each and every Foggy owner before they will replace their ECU...but they do.
The damage to our bikes caused by the defective batteries happened to us because Ducati is either in denial, or they are simply acting without honor (more likely given my past experience). If they had issued a recall as soon as this problem became apparent, none of us would have had our bikes damaged.
Simply put, Ducati needs to stand behind the bikes they expect us to ride.
DNA customer service manager is Jer Stewart. Her phone number is 408-253-0499; email
CustomerService@DUCATIUSA.COM
Ducati Italy customer service manager is Annalisa Dimonte. email:
Annalisa.dimonte@ducati.com
